We offer a 45-day money-back guarantee upon receipt of your order for our products.
Please note - we will not be able to offer a refund if you contact us far outside of the 45-day window, or if you have not been giving the treats daily.
For most size pets 1 tub should be enough to determine the effectiveness. Because of this, we are only able to honour the guarantee for 1 opened tub of treats / household. If you purchased more than one tub, and the treats don't work we will be more than happy to apply the guarantee to 1 opened, any other unopened tubs can be returned and refunded separately.
We do not offer refunds if:
- Your dog does not like the taste or smell, they can be crumbled into their regular food, or hidden in other foods (deli meat, peanut butter etc.), they are still medically effective.
- You have not checked the ingredients and noticed your dog is allergic to one of the ingredients upon receipt and opening the treats. We give a full list of ingredients on both the website and on the tub - it is your job to make sure you are giving your doggo what is right for them.
- You have contacted us later than the 45 days from receipt of the order.
For any questions please contacts us on bark@nutri-paw.com